Shipping Policy
Last Updated: May 2026
At The Opal Jewels, we are committed to delivering your favorite accessories safely and promptly. Below is everything you need to know about how we get our pieces from Mumbai to your doorstep.
Delivery Timelines & Speed
We currently ship within India only. International shipping is not available at this time.
Standard Shipping: 5–7 business days.
Express Shipping: 2–3 business days.
Shipping Costs: Prepaid Orders - Free shipping above Rs 899/- across India.
Order Processing
Business Hours: Monday – Saturday(excluding public holidays).
Same-Day Shipping: Orders placed before 2:00 PM are shipped the same day.
Next-Day Shipping: Orders placed after 2:00 PM or on weekends will ship the following business day.
Tracking Your Journey
Tracking Email: Once your order is on its way, you will receive an email with a tracking link.
Real-Time Tracking: Use the tracking link to monitor your package's progress at every stage of the delivery process.
Estimated Delivery Date: Your tracking page will display the latest estimated delivery date for your order.
Important Shipping Guidelines
Unboxing Video Requirement: If your order arrives with missing or damaged items, you must contact our support team within 72 hours. To process a claim, a clear unboxing video is mandatory.
Address Changes: If you need to update your address, please contact us immediately. Once an order has shipped, we unfortunately cannot change the destination.
Delays: While we strive to meet all estimates, unforeseen circumstances (weather, carrier delays) may occur. We will notify you promptly if your delivery is affected.
Returns & Exchanges
Need to send something back? Please refer to our Returns & Exchange Policy for full details on how to start a request.
Contact Our Support Team
Have questions about your delivery?
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