We offer our customers the option to exchange products purchased from our website within 2 days of receiving the order. To process a claim for damaged items, please provide an unboxing video and photos as proof via WhatsApp within this 48-hour window. While we accept partial returns, the buyer is responsible for arranging and shipping items back in their original, unused condition.

Once your order ships, you will receive an email with a tracking link. You can also track your status directly through the “Order Status” link in our footer.

We process orders quickly, but we can make changes if you contact us within 12 hours of placement. After that, we cannot guarantee modifications.

At The Opal Jewels, exchanges are accepted within 2 days of delivery. Please inspect your order upon receipt and share an unboxing video and photos via WhatsApp for any damaged items. Partial returns are accepted.

Yes, we provide a 6 months limited warranty on all jewelry covering manufacturing defects. We stand behind the quality of every piece we create.