At The Opal Jewels, we offer our customers the option to exchange products purchased from our website within 2 days of receiving the order.

You have 2 days from delivery to inspect your order and report any damages or request an exchange.

To process a claim for damaged items, please provide an unboxing video and clear photographs as proof via WhatsApp within this 48-hour window.

While we accept partial returns, the buyer is responsible for arranging and shipping items back in their original, unused condition.

We kindly request customers to inspect their orders carefully upon delivery and report any damages, defects, or shortages immediately.

Damaged Products

In case of a damaged product, customers must notify us within 2 days of delivery via email or WhatsApp.

Please share clear photographs of the damaged item as proof. Complaints received after the specified period will not be considered.

Return Conditions

Customers are responsible for arranging the return shipment of the product.

Returned items must be sent back in their original condition, with no signs of damage, usage, wear, or tampering.

Wherever possible, products should be returned in their original packaging along with all tags and accessories.

The Opal Jewels reserves the right to reject any return or exchange request if the product shows visible signs of use, damage, or alteration, or if the original packaging and tags are missing.

Refund Policy

The refund process will be initiated only after the returned product has been received and successfully inspected at our facility.

Prepaid Orders

For orders paid through Credit Card, Debit Card, UPI, Wallets, or Net Banking, the refund amount, including applicable taxes, will be credited back to the original payment method.

Alternatively, customers may choose to receive a store credit coupon of the same value, which can be used for future purchases.

Cash on Delivery Orders

For Cash on Delivery (COD) orders, customers will be required to provide their bank account details.

Refunds will be processed via bank transfer.