Shipping Policy

At The Opal Jewels, we partner with trusted courier services to ensure that your orders are delivered safely, securely, and efficiently.

Dispatch Timelines

Orders are generally dispatched within 1–2 working days.

Delivery Timelines

Estimated delivery timelines are displayed on the product page and at checkout.

Delivery timelines may vary depending on your location (pincode) and the products ordered.

Shipping Charges

Prepaid Orders

• Free shipping on orders above ₹899 across India.

Cash on Delivery (COD) Orders

• A COD charge of ₹75 is applicable.

Order Tracking

Once your order has been shipped, you will receive a tracking link via SMS, WhatsApp, and Email.

For any shipping-related queries, please contact our customer support team.

Delays & Exceptions

While we strive to deliver all orders within the estimated timelines, occasional delays may occur due to factors such as:

• Weather conditions
• Local restrictions
• Public holidays
• Courier-related issues

If your delivery address falls under an unserviceable location after order placement, our team will contact you to discuss alternative delivery options or arrange a refund, if applicable.